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Từ điển Oxford Advanced Learner 8th
ma'am


ma'am noun singular
1. BrE [mæm] ; NAmE [mæm] (NAmE)used as a polite way of addressing a woman
‘Can I help you, ma'am?’
compare sir
2. BrE [mɑːm] ; NAmE [mɑːm] (BrE)used when addressing the Queen or senior women officers in the police or army = madam

Word Origin:
[ma'am] mid 17th cent.: contraction of ↑madam.

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